A customer has accused Dawlance of neglecting a serious safety complaint after allegedly receiving an electric shock from one of its air conditioners.
According to the customer, the incident occurred during normal use. They immediately reached out to Dawlance, but the company reportedly failed to provide adequate support, neither dispatching a technician nor offering a clear resolution.
The case has sparked concerns about corporate accountability and how major appliance brands respond to potential safety hazards. Electric shocks pose a significant risk, and consumer advocates argue that manufacturers must treat such reports as a priority to prevent harm to others.
The customer expressed frustration over the lack of action, saying that other families could face similar risks if the issue isn’t addressed. They urged Dawlance to investigate thoroughly and ensure all affected units are checked for faults.
So far, the company has not released an official statement, leaving the complaint unresolved. The incident highlights the importance of strict safety checks and prompt responses from household appliance brands.